Grievance Redressal

As required under Rule 3(1)(c) of the IT (Intermediary Guidelines) Rules 2021, Laynex has designated a Grievance Officer to receive and resolve complaints from users.

1. Email shreyashlaynex@gmail.com with the subject line: "Grievance — [your issue in brief]"
2. Include your registered email address, the order ID or listing ID if applicable, and a clear description of your complaint.
3. You will receive an acknowledgement within 48 hours. The Grievance Officer will investigate and respond with a resolution within 30 days.
4. If you are not satisfied with the resolution, you may escalate to the relevant Adjudicating Officer under the IT Act, 2000 or approach a consumer forum under the Consumer Protection Act, 2019.

• Payment charged but no repository access granted
• Fraudulent, misleading, or inaccurate listings
• Seller misconduct or abuse of the platform
• Personal data or privacy concerns
• Requests to remove unlawful or infringing content
• Account suspension or access issues
• Payout disputes (for sellers)

Laynex operates as an intermediary under the Information Technology Act, 2000 (India). This grievance mechanism is maintained in compliance with:

• Information Technology Act, 2000
• IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
• Consumer Protection Act, 2019
• Consumer Protection (E-Commerce) Rules, 2020